Write a clear greeting

A strong greeting is short enough to sound natural and specific enough to reassure callers that they reached the right business.

Use a simple structure

Include:

1. a brief welcome;
2. the business name;
3. the agent name when desired;
4. one open invitation to explain the request.

Example:

Thanks for calling Northwind Home Services. I’m Alex. How can I help today?

Avoid unnecessary setup

Do not list every service, policy, or routing option in the greeting. Put detailed business answers in Knowledge and structured routing in Call Handling.

Avoid long disclaimers, multiple questions, or promises that depend on staff availability.

Make it easy to hear

• Use short sentences.
• Spell unusual names phonetically when needed.
• Avoid abbreviations that sound ambiguous.
• Read the greeting aloud before saving.

Test after saving

Preview the greeting in Voice & Behavior, save it, then start a new test. Listen for clipped words, awkward pauses, and whether the invitation naturally leads to the caller’s request.