Test your agent

Testing has two purposes: improving conversation quality and verifying that real actions complete. Use the right test for each purpose.

Use Test Agent for conversation review

The browser test experience is a safe place to:

• hear the current greeting;
• check whether instructions sound natural;
• try common business questions;
• review how qualification questions are worded;
• find confusing transitions or missing knowledge.

It is not proof that a real appointment, handoff, or message was completed. Treat action language in a preview as a conversation rehearsal.

Use a real call for action verification

Call the active business number when you need to verify:

• inbound answering;
• live handoff;
• appointment availability and booking;
• message recording;
• Inbox and activity records.

After the call, open Home and Inbox and confirm the expected result. Do not rely on spoken confirmation alone.

Build a small test set

Test at least one example for each intended path:

1. a normal business question;
2. a caller who should enter qualification;
3. a caller who should not enter qualification;
4. each configured qualified and not-qualified action;
5. an after-hours or unavailable destination scenario.

Use consistent test wording, change one setting at a time, save it, and begin a new test call. This makes the effect of each change easier to understand.