Test before launch
Use a small repeatable test set instead of improvising a new conversation after every change.
Conversation tests
Section titled “Conversation tests”Use Test Agent to check:
- greeting clarity;
- common business questions;
- topic entry and non-entry wording;
- qualification question order;
- transitions between sections.
Real-action tests
Section titled “Real-action tests”Use live calls to verify:
- inbound answering;
- each qualified and not-qualified primary action;
- an unavailable-action backup;
- booking creation;
- handoff completion;
- message appearance in Inbox.
Change one thing at a time
Section titled “Change one thing at a time”Record the test phrase, expected result, actual result, and Agent Center evidence. If a test fails, change the smallest relevant setting and repeat the same call.
Include negative cases
Section titled “Include negative cases”A production-ready test set includes requests that should not trigger qualification, answers that do not qualify, unavailable destinations, and times that cannot be booked. Safe failure behavior matters as much as the ideal path.
Finish with the go-live checklist.