Documentation changelog

This changelog records meaningful changes to customer documentation and capability labels. It is not a release log for private infrastructure.

August 6, 2026

Added the Agent Center Appointments guide for reviewing confirmed RevSystems Calendar bookings.
Explained how voice-agent appointments and public-link bookings reach Appointments, including when a related Inbox record exists.
Clarified that Calendar & Booking controls setup while Appointments provides the calendar-wide review view.
Expanded booking setup, Inbox, troubleshooting, local search, and support-assistant coverage for the released Appointments experience.

Expanded qualification entry guidance for targeted greeting affirmation, direct qualification requests, and semantic topic triggers.
Added copy-and-adapt mortgage, home-services, and legal qualification recipes with greetings, topic phrases, criteria, outcome order, entry boundaries, and test matrices.
Corrected qualification limits to exactly two or three criteria, up to 12 topic groups, up to eight literal phrases per group, and 80 characters per phrase.
Clarified that not-qualified callers may use booking or message taking, while live handoff is not available for that result.
Expanded testing, troubleshooting, navigation, local search assertions, and support-corpus retrieval coverage for greeting and semantic qualification questions.

Published multilingual General Reception guidance with automatic language detection, caller-requested switching, same-call language changes, and the full 57-language speech set.
Documented direct English, Spanish, and German verification, including switching among all three during one live call.
Added a clear certification boundary: General Reception is available now, while qualification, booking, Message Taking, and live handoff remain uncertified for multilingual use until room-specific testing is complete.
Expanded setup, testing, launch, product-limit, navigation, search, and support-assistant coverage for multilingual questions.

Updated Message Taking documentation for the Call Handling > Reception toggle, new-workspace default, captured details, Off behavior, Inbox records, and separate alert preferences.
Added a maintained reference for the nine selectable voices and the two recommended starting choices.
Added practical guidance for writing reception instructions and useful FAQs.
Added a carrier-aware guide for forwarding an existing business number, with current official provider references and end-to-end verification steps.
Added focused Message Taking troubleshooting and expanded setup, testing, Inbox, Phone System, and launch guidance.

Added the first customer-safe Agent Center documentation foundation.
Added setup guidance for Business Profile, Voice & Behavior, Knowledge, Call Handling, Calendar & Booking, Phone System, and account controls.
Added practical guides for greetings, qualification criteria, topic entry, booking, and testing.
Added troubleshooting for answering, routing, booking, handoff, and greeting issues.
Added trust guidance and a clear boundary for planned developer capabilities.
Added a customer-safe voice responsiveness specification based on rounded accepted production-call samples.
Added local documentation search, sitemap, machine-readable support corpus, and language-model discovery files.